FREQUENTLY ASKED QUESTIONS
When will I receive my purchase?
Your purchase will ship 1-2 business days after the order is placed. Shipping is standard ground shipping (5-7 days), unless otherwise requested. The O'Neill is open Monday - Friday from 9am - 5pm (excluding holidays and company dark weeks).
Am I able to return or exchange my purchase?
All sales are final. We only accept returns for exchange if items are damaged in transit.
To be eligible for an exchange of a damaged item, you must first email us within 7 days of receiving your items at email@example.com to alert us of the damage, then return the damaged item to us. Upon receipt of the damaged item we will ship out a replacement, if available. If a replacement is not available we will refund the price of your item.
Worn or washed garments.
To return your product, you should contact us prior to shipping the item. You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.
Gene's General Store is not responsible for lost or stolen packages confirmed to be delivered to the address entered for an order.
What if you are 'out-of-stock' of the items I would like?
If the item you wish to purchase is currently 'out-of-stock' please email firstname.lastname@example.org with your request and we will let you know when you could expect it.
How can I save 20% on my purchase?
Become a member (starting at $50) to recieve special pricing on all Gene's General Store purchases while supporting the Eugene O'Neill Theater Center.